What you are actually competing for
Search for a trade and a town on a phone in St Helens and the first thing on the screen is not a website. It is a map with three businesses under it. Most people pick one of those three, and a good number never scroll past them at all. Winning that box and ranking a website are related jobs with different rules, and a lot of money gets spent on the second while the first is left untouched.
The map results are decided mainly by three things: how relevant your business looks for what was typed, how close you are to whoever typed it, and how established you look across the web generally. You cannot move the second one. The other two are work, and most of that work is unglamorous.
| What the local results reward | What is usually there instead |
|---|---|
| A Google Business Profile with the right primary category, service area, hours and photos. | A profile claimed years ago, one category, no service area set and the hours still wrong from Christmas. |
| The same business name, address and phone number wherever the business appears online. | Three versions of the address and an old mobile number on half of them. |
| A website page that names the town and the service in its title and its first heading. | A homepage titled "Home" and a services page that never names a town. |
| Reviews that arrive steadily and get replied to. | Nine reviews, all from 2023, none answered. |
| Pages that load quickly on a phone on mobile data. | A page built on a page builder that takes eight seconds on 4G. |
None of that is clever. It is the reason a business with a decent reputation and twenty years of work behind it sits below somebody who started last year and filled their profile in properly. The general version of all this, for anywhere rather than for here, is on my SEO page.